LoJack Car Recovery FAQ – GPS, Coverage, Police Help
LoJack® Questions Answered – Car Tracking, Setup, Support
Welcome to our LoJack FAQ — your go-to guide for everything about LoJack vehicle recovery. With a proven 98%+ stolen vehicle recovery rate, LoJack uses advanced GPS and cellular tracking to help you locate your car in real-time — anywhere, anytime.
Whether you’re considering a LoJack installation or already using the system, this FAQ answers top questions about how LoJack works, how it’s installed, and how it connects with law enforcement for fast recovery. Learn about smart features like geofence alerts, trip history, and real-time notifications that keep your vehicle safe and you informed.
What is LoJack® and how does it work?
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Does LoJack® work without GPS or cellular signal?
Yes, LoJack® is specifically engineered to operate even in areas with weak or no GPS and cellular signal. Unlike standard tracking systems, LoJack uses a proprietary radio frequency (RF) technology that can penetrate structures like concrete garages, tunnels, or remote rural areas. This makes it ideal for vehicle recovery in environments where traditional GPS-based systems may fail. By combining GPS, cellular, and RF capabilities, LoJack delivers unmatched reliability and ensures your vehicle remains traceable — even in signal dead zones.
How accurate is the LoJack® tracking system?
The LoJack® tracking system is extremely accurate, boasting a 98%+ recovery rate for stolen vehicles. Its advanced combination of GPS, cellular, and proprietary radio frequency (RF) technology enables real-time tracking with pinpoint precision. Unlike GPS-only systems, LoJack can locate vehicles hidden in underground garages, steel containers, or remote areas. The system transmits exact coordinates directly to law enforcement, ensuring fast and accurate vehicle recovery, often within 24 to 48 hours of theft reporting. This makes LoJack one of the most reliable and accurate vehicle recovery systems on the market today.
What should I do if my car is stolen?
If your car is stolen and equipped with the LoJack system, immediately contact local law enforcement to report the theft and provide them with your vehicle’s details. Then, share the live LoJack tracking link with the police, enabling them to monitor your vehicle’s real-time location through GPS, cellular, and radio frequency technology. LoJack’s system works seamlessly with law enforcement to facilitate fast and efficient vehicle recovery, even in areas with weak GPS or cellular signals. While waiting, avoid attempting to recover the vehicle yourself—trust the professional recovery process powered by LoJack’s advanced tracking. Promptly reporting the theft and using LoJack’s tools significantly increases the chance of recovering your vehicle quickly.
Can I transfer my LoJack® system to a new vehicle?
Transferring your LoJack® system to a new vehicle depends on the type of system installed. Some LoJack devices are designed to be vehicle-specific and permanently installed, making transfer difficult or not recommended. However, certain portable or flexible LoJack units can be transferred with professional assistance. To ensure a smooth transfer, contact your LoJack provider or authorized technician to evaluate your current system and discuss options for moving the device or installing a new system in your new vehicle. Transferring or upgrading your LoJack system helps maintain continuous vehicle protection and tracking, maximizing your investment in vehicle security.
Is LoJack® available in my area?
LoJack® is available across the United States and many regions worldwide, with strong coverage supported by advanced GPS and cellular networks. Availability may vary slightly depending on your exact location, but LoJack®’s partnership with law enforcement agencies and its robust network ensure reliable service in most urban, suburban, and rural areas. To confirm if LoJack service is available in your specific area, you can visit the official LoJack website or contact a certified LoJack® dealer or installer near you. This ensures you receive the best vehicle recovery protection tailored to your location.
How do I know if LoJack® is installed and working?
To confirm that your LoJack® system is properly installed and functioning, look for a small indicator light on the device itself, usually located discreetly inside your vehicle. Additionally, after installation, you should receive confirmation from the certified technician and have access to your LoJack account online or via the app, where you can monitor your system’s status in real-time. You can also perform a simple test by contacting LoJack® customer support, who can verify the system’s connectivity and performance remotely. Regularly checking notifications and alerts ensures your LoJack system is always active and ready to protect your vehicle.
What happens if LoJack® loses power or gets disconnected?
If your LoJack® system loses power or becomes disconnected, the device is designed to send an immediate alert to your account and the monitoring center. LoJack units have backup batteries to ensure continuous operation during power interruptions, maintaining tracking capabilities. In cases where power loss occurs, the system will continue transmitting GPS and cellular signals for a limited time to help locate your vehicle. Additionally, the LoJack® system logs the last known location before disconnection, providing valuable information to law enforcement for faster recovery. This reliable fail-safe design ensures your vehicle remains protected even during unexpected power issues.
Does LoJack® require a subscription?
Yes, LoJack®requires a subscription to access its full range of vehicle tracking and recovery services. The subscription covers real-time GPS and cellular tracking, geofence alerts, trip history, and 24/7 monitoring by authorized personnel. This subscription ensures continuous protection and immediate response in case your vehicle is stolen. LoJack® offers flexible subscription plans to fit various needs and budgets, making it accessible and convenient for all vehicle owners. Without an active subscription, key features such as live tracking and police integration will be limited or unavailable.
How do I contact LoJack support or cancel my plan?
If you want to cancel your LoJack subscription plan, contact customer service via phone or email to initiate cancellation. Be sure to review your contract terms, as cancellation policies may vary. LoJack’s dedicated support team is available to guide you through the cancellation process and answer any questions about refunds or service termination.
How quickly does LoJack recover stolen vehicles?
LoJack’s advanced vehicle recovery system enables law enforcement to locate and recover stolen vehicles typically within hours of theft. Thanks to real-time GPS and cellular tracking combined with integrated police network alerts, many stolen cars are found and returned swiftly, often the same day. LoJack’s proven 98%+ recovery rate highlights its efficiency and reliability in minimizing vehicle loss and downtime.
Can police track my vehicle directly using LoJack?
Yes, LoJack allows law enforcement to track your vehicle directly through a secure, real-time signal transmitted by the system’s GPS and cellular technology. Once a theft is reported, police receive a live tracking link enabling them to locate and recover your vehicle quickly and efficiently, even in areas with weak GPS or cellular coverage. This direct police integration makes LoJack one of the most trusted vehicle recovery systems in the industry.
Does LoJack work on electric vehicles or hybrids?
Yes, LoJack is fully compatible with electric vehicles (EVs) and hybrid cars. The system’s advanced GPS and cellular tracking technology can be seamlessly installed in both EVs and hybrids, providing reliable theft recovery and vehicle security. LoJack’s installation process is tailored to work with the unique electrical systems of these modern vehicles, ensuring optimal performance and protection for all types of cars.
Does LoJack work on electric vehicles or hybrids?
Yes, LoJack is fully compatible with electric vehicles (EVs) and hybrid cars. The system’s advanced GPS and cellular tracking technology can be seamlessly installed in both EVs and hybrids, providing reliable theft recovery and vehicle security. LoJack’s installation process is tailored to work with the unique electrical systems of these modern vehicles, ensuring optimal performance and protection for all types of cars.
Is LoJack better than standard GPS trackers?
Yes, LoJack offers superior vehicle theft recovery compared to standard GPS trackers. Unlike typical GPS devices that rely solely on cellular signals, LoJack combines both GPS and radio frequency technology, allowing law enforcement to track stolen vehicles even in areas with poor cellular coverage. With over 25 years of proven success and a recovery rate exceeding 98%, LoJack provides faster, more reliable tracking and recovery than conventional GPS trackers.
How do I set up notifications and alerts in the LoJack app?
Setting up notifications and alerts in the LoJack app is quick and straightforward. After installing and activating your LoJack system, download the official LoJack app from your device’s app store. Log in using your account credentials, then navigate to the Notifications or Alerts section. Here, you can customize alerts for vehicle movement, geofence breaches, low battery, and other security events. These real-time notifications keep you informed and help ensure your vehicle’s protection anytime, anywhere.