LoJack Car Recovery FAQ – GPS, Coverage, Police Help
LoJack® Questions Answered – Car Tracking, Setup, Support
Welcome to our LoJack FAQ — your go-to guide for everything about LoJack vehicle recovery. With a proven 98%+ stolen vehicle recovery rate, LoJack uses advanced GPS and cellular tracking to help you locate your car in real-time — anywhere, anytime.
Whether you’re considering a LoJack installation or already using the system, this FAQ answers top questions about how LoJack works, how it’s installed, and how it connects with law enforcement for fast recovery. Learn about smart features like geofence alerts, trip history, and real-time notifications that keep your vehicle safe and you informed.
What is LoJack® and how does it work?
LoJack is a proven vehicle recovery system that helps protect against car theft. Unlike basic GPS trackers, LoJack integrates directly with law enforcement, giving police real-time access to a stolen vehicle’s location. The system uses cellular and GPS technology to track cars, trucks, SUVs, and other equipment with precision. Once reported stolen, you can share your vehicle's location with the police via the LoJack app, making recovery significantly faster and more reliable. With LoJack installed, drivers gain peace of mind knowing their vehicle is protected and can be found quickly if it’s ever taken.
Does LoJack® work without GPS or cellular signal?
Yes, LoJack® is specifically engineered to operate everywhere. Unlike standard tracking systems, LoJack uses proprietary encrypted GPS technology. By combining GPS and cellular, LoJack delivers unmatched reliability and ensures your vehicle remains traceable — even in remote areas.
How accurate is the LoJack® tracking system?
The LoJack® tracking system is extremely accurate, boasting a 98%+ recovery rate for stolen vehicles. Its advanced combination of encrypted GPS and cellular technology enables real-time tracking with pinpoint precision, typically within 4-10 feet. The system transmits exact coordinates directly to law enforcement, ensuring fast and accurate vehicle recovery, often within an average of 26 minutes of theft reporting. This makes LoJack one of the most reliable and accurate vehicle recovery systems on the
market today.
What should I do if my car is stolen?
If your car is stolen and equipped with the LoJack system, immediately open the LoJack app and press the big red button that says "Tap to start
report." Follow the simple instructions that follow which include contacting
local law enforcement to report the theft and provide them with your
vehicle’s details. Then, share the live LoJack tracking link with the
police, enabling them to monitor your vehicle’s real-time location through GPS and cellular technology. LoJack will actually coordinate with police to
recover your vehicle on your behalf. LoJack’s system works seamlessly with law enforcement to facilitate fast and efficient vehicle recovery. While
waiting, avoid attempting to recover the vehicle yourself—trust the
professional recovery process powered by LoJack’s advanced tracking. Promptly reporting the theft and using LoJack’s tools significantly increases the chance of recovering your vehicle quickly.
Can I transfer my LoJack® system to a new vehicle?
No. Much like a social security number, every LoJack comes with a unique serial number that's tied to your specific vehicle for the life of your vehicle, or until you opt out of service.
Is LoJack® available in my area?
Yes, as long as you are located in the lower 48 United States, LoJack has you covered.
How do I know if LoJack® is installed and working?
To confirm that your LoJack® system is properly installed and functioning, look for a small indicator light on the device itself, usually located discreetly inside your vehicle. Additionally, after installation, you should receive confirmation from the certified technician and have access to your LoJack account online or via the app, where you can monitor your system’s status in real-time. You can also perform a simple test by contacting LoJack® customer support, who can verify the system’s connectivity and performance remotely. Regularly checking notifications and alerts ensures your LoJack system is always active and ready to protect your vehicle.
What happens if LoJack® loses power or gets disconnected?
If your LoJack® system loses power or becomes disconnected, the LoJack® system logs the last known location before disconnection, providing valuable information to law enforcement for faster recovery. This reliable design ensures your vehicle remains protected even during unexpected power issues.
Does LoJack® require a subscription?
No. There are no monthly fees or monthly subscription costs. LoJack requires a one-time payment, and you're then covered for the entirety of the service term you chose without any hidden costs or fees.
How do I contact LoJack support or cancel my plan?
If you want to cancel your LoJack subscription plan, contact customer service via phone or email to initiate cancellation. Be sure to review your contract terms, as cancellation policies may vary. LoJack’s dedicated support team is available to guide you through the cancellation process and answer any questions about refunds or service termination.
How quickly does LoJack recover stolen vehicles?
LoJack’s advanced vehicle recovery system enables law enforcement to locate and recover stolen vehicles typically within minutes of theft. Thanks to real-time GPS and cellular tracking combined with integrated police networks, many stolen cars are found and returned swiftly, often withn 26 minutes on average. LoJack’s proven 98%+ recovery rate highlights its efficiency and reliability in minimizing vehicle loss and downtime.
Can police track my vehicle directly using LoJack?
Yes, LoJack allows law enforcement to track your vehicle directly through a secure, real-time tracking link that can be sent to law enforcement via the proprietary LoJack app. Once a theft is reported, police can receive a live tracking link enabling them to locate and recover your vehicle quickly and efficiently. This direct police integration makes LoJack one of the most trusted vehicle recovery systems in the industry.
Does LoJack work on electric vehicles or hybrids?
Yes, LoJack is fully compatible with electric vehicles (EVs) and hybrid cars. The system’s advanced GPS and cellular tracking technology can be seamlessly installed in both EVs and hybrids, providing reliable theft recovery and vehicle security. LoJack’s installation process is tailored to work with the unique electrical systems of these modern vehicles, ensuring optimal performance and protection for all types of cars.
Is LoJack better than standard GPS trackers?
Yes, LoJack offers superior vehicle theft recovery compared to standard GPS trackers. Unlike typical GPS devices that rely solely on public GPS or RF tower signals, LoJack uses state of the art GPS and cellular encryption technology. With almost 40 years of proven success and a recovery rate exceeding 98%, LoJack provides faster, more reliable tracking and recovery than conventional GPS trackers.
How do I set up notifications and alerts in the LoJack app?
Setting up notifications and alerts in the LoJack app is quick and straightforward. After installing and activating your LoJack system, download the official LoJack app from your device’s app store. Log in using your account credentials, then navigate to the Notifications or Alerts section. Here, you can customize alerts for vehicle movement, geofence breaches, low battery, and other security events. These real-time notifications keep you informed and help ensure your vehicle’s protection anytime, anywhere.